Cancellation & Refunds

Cancellation & Refund Policy

For all services

• More than 24 hours before the confirmed appointment: You may request a cancellation or reschedule. If payment has already been made, you are eligible for a full refund.
• Within 24 hours of the confirmed appointment: Cancellations are generally not eligible for a refund. Where possible, we may offer one rescheduling option instead.
• No-show: If you do not attend the confirmed appointment and do not inform us in advance, the payment is non-refundable.
• If Simply Heard cancels: If we are unable to provide the confirmed service, you can choose between rescheduling or receiving a full refund.

Rescheduling

You may request a change to your appointment time. Rescheduling is subject to availability.

Your original preferred time is not automatically confirmed. The appointment becomes confirmed only after Simply Heard confirms the exact available time with you.

In-person services

For in-person meetings, if either person feels uncomfortable or believes the meeting cannot proceed safely, the meeting may be ended. Any refund in such circumstances will be considered based on the circumstances.

Important

Submitting a service request does not constitute a confirmed booking. A booking is confirmed only after Simply Heard confirms the appointment time and provides the payment instructions.

Refund method

Where a refund is applicable, it will normally be returned through the original payment method or another mutually agreed method.

Contact

For cancellation or refund requests, email simplyheard.in@gmail.com.